Four may not be a lucky number for some or it could remind you the main character in the Divergent movie, however to U Mobile, the number means something to the hardworking folks, the innovative Malaysian telco that offers the best and competitive phone plan packages out there has managed to win 4 ‘Best’ awards from analyst firm Frost and Sullivan – Best Overall Experience, Best Contact Centre Experience, Best Mobile Experience, and Best Net Promoter Score.
A random sample of 1300 participants were being selected in Frost and Sullivan’s survey on preferred telecommunications brand and 65% of them preferred the orange-theme telco. U Mobile’s Net Promoter Score is also pretty impressive at 54% which is used to measure customers’ loyalty towards the brand.
Jasmine Lee, CMO of U Mobile Sdn Bhd was there to receive the award and we have seen the recent iPhone 6 plans introduced by the company has caused a positive impact in the market even when GST kicks in as you’ll still be able to purchase the phone as low as RM98/month with no contract commitment. We therefore have to commend Team U on this as the team has identified what consumers truly need in a telco’s service with its affordable call + data plans. For more information on U Mobile’s promotions, head on to www.u.com.my.
Last but not the least, we at KLGadgetGuy always love Jasmine’s colorful hairdo.
