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Reports have surfaced earlier today about Maxis Hotlink’s alleged throttling of bandwidth for their Prepaid Unlimited customers – the slowdown in internet was initially stated to only allow a measly 512kbps of data between the 8pm to 12 midnight every day.
— LeeKW (@leekokwan) January 30, 2021
The issue was brought to the media’s attention via Twitter user @leekokwan who contacted Maxis’ WhatsApp support team to clarify the issue – the latter then informed the throttle was part of a Fair Usage Policy (FUP) rule implemented during the MCO to allow their networks room to breathe.
However, Maxis still wants to ensure smooth sailing internet for its users during surges in network traffic – for that, Maxis employs network traffic management for its Hotlink users during limited busy hours from 8pm to 12 midnight, and this shouldn’t be confused with an FUP. Instead, it’s a temporary measure to reduce data congestion in its network, allowing users to still enjoy uninterrupted connections.
The whole situation is still pretty vague, and there is not real explanation why @leekokwan experienced such a heavy throttle hit – but the issue seems to persist even after purchasing a data add-on.
For now, there’s no clear answer as to what happens during Maxis’ supposed network traffic management period, but we’re hoping to hear more about it from the company soon.