Celcom has introduced a few privileges to their differently abled customers and it’s no doubt a heart-warming act that everyone can learn from.
Starting today, Celcom offers home visitations so that differently abled customers won’t need to go through the hassle of going out to fix their issues. Home visit appointments can be made via call, Celcom website or even its social media platforms. For call-ins, customers can either dial 1111 or 019-6011111. Once the appointment is made, a representative within 25km from the nearest outlet will be sent over to customer’s home.
In addition to that, Celcom bluecube outlets will also have priority service for all their differently abled customers. Celcom bluecube outlets will have a designated area for their differently abled customers, and they will either be attended immediately or once the customer service representative is available — no queue needed.
Moreover, the differently abled customers can be represented by one of their friend or family for any service they need, so long the friend or family member has the authorisation letter, a certified disability card and a copy of customer’s NRIC. This makes it easy for the differently abled customers to get their issues resolved without being present at Celcom bluecube outlets.
With its latest campaign titled “Celcom Empower”, the telco company also offer RM10 lifetime rebate to all Celcom Mobile Postpaid plans, Celcom Home Wireless plans, and Xpax Postpaid plans. Celcom also made 39 of its bluecube outlets wheelchair accessible so that differently abled customers will get the optimal customer experience when visiting these outlets.