In a race for top spot with Shopee in the local e-commerce scene, Lazada introduces a new ‘Guaranteed Delivery’ policy for their LazMall offering, that compensates customers for late deliveries – this will take effect soon across Klang Valley.
Upon checkout, if the item displays two icons – a ‘24-hour’ and ‘tick’ icon – it means that your order will adhere to the new policy. The 24-hour policy gets you an RM5 compensation should the item fail to arrive within 24 hours; the tick also compensates you the same should it fail to arrive within a set timeframe.
The new policy is in introduced in addition to the existing 15-day easy returns and next-day delivery policies. This is only applicable when shopping on LazMall – this is where Lazada promises 100% authentic goods. There’s no word yet on whether it will be brought over to the general Lazada shop.
Visit their website here to learn more about the policies as well as where and when they’re applicable.