Today, I hailed a Grab to my next event happening at Bangsar South, I then applied a coupon code that I got from a promo so that my ride was free, and the app worked well and found me a driver 1 minute away from the office, but after waiting at the office lobby for around 3-minutes, I received a notification to tell me that my booking was cancelled by the driver, and I was asked to book another ride again, hence I need to enter my destination and promo code once again, I got a new jovial driver who took me to my destination safely. However, I was disappointed.
Seriously, why the heck would a ride hailing app allow its driver to cancel a rider’s trip anytime it likes, and even if so due to unexpected incidents, the service could have automatically reassign the trip to other nearby drivers. This isn’t the first time that I have experienced this incident, there was another time where I waited the driver to pick me up for a god daen short 3 minutes, and I got a idiotic reason telling me that the driver’s car has broke down on its way. Really, Grab? Am I going to expect your driver to not pick me up if I happen to travel to a place that he doesn’t want to go? What difference does it make to our country’s bad taxi practices?
Remove the cancellation feature for drivers, penalize such drivers, and finally, fix your app!